" "
Home > Journals > Journal of Global Public Health

Journal of Global Public Health

Submit your article Read this Journals View all journals
Full Text (PDF)
Original Article

Assessment of Satisfaction Level Among Indoor Patients Admitted to a Tertiary Care Teaching Hospital: A Cross Sectional Study in South India

Sachidanand K , Hemant Kumar1 , Sachidanand K2 , Heena Lalwani3

Author Information
Licence:


Journal of Global Public Health 1(2):p 73-78, . | DOI:
How Cite This Article:

Hemant Kumar, Sachidanand K, Heena Lalwani. Assessment of Satisfaction Level Among Indoor Patients Admitted to a Tertiary Care Teaching Hospital: A Cross Sectional Study in South India. Journal of Global Public Health. 2019;1(2):73-78.

Received : N/A         Accepted : N/A          Published : N/A
Abstract

Introduction: Patient satisfaction is one of the important goals of any health care institution. While the health care industry is going through a rapid transformation to meet the needs of its clientele, it is not always easy to measure their satisfaction level, as it depends on many factors such as behaviour of doctor and other health staff, cost and quality of clinical and laboratory services, hospital infrastructure, physical comfort, emotional support and respect for the patient and their attenders etc. Present study was undertaken to study the level of patient satisfaction and its determinants, with a view to improve quality of patient care, in a tertiary care teaching hospital. Methods: A cross sectional study was conducted over a period of three months i.e. from 01 January 2019 to 31 March 2019. Using purposive sampling method, a total of 90 patients were randomly selected by lottery method from different Indoor Clinical departments, except Paediatric ward. A semi -structured questionnaire was used comprising of 30 items to measure core dimension of patient satisfactions. Scoring was done using five-point Likert scale, with 1 and 5 indicating the lowest and highest levels of satisfaction, respectively. Results: The overall satisfaction level of patients in present study was found to be 73.5%. Majority (82.2%) of the patients expressed satisfaction over the assistance given at registration desk while three fourth (88.8%) of the patients were happy with time devoted by the doctor to attend them in the wards. Patients were also satisfied with the behaviour of the doctors and other staff. However, 71.1% of the patients were dissatisfied with the taste and Quality of food and its available canteen facilities. Conclusion: Present study brings out that patients were satisfied with the quality of professional services in the hospital and behaviour of doctors, nursing and paramedical staff.

Keywords: Patient; Satisfaction; Hospital services; Behaviour.

References

No records found.

Funding

Author Information

Authors and Affiliatione

  • Sachidanand K
    ,
  • Hemant Kumar1
    ,
  • Sachidanand K2
    ,
  • Heena Lalwani3
    ,
Conflicts of Interest
Supplementary Information

Below is the link to the supplementary material.

Rights and Permissions


About this article

Cite this article

Hemant Kumar, Sachidanand K, Heena Lalwani. Assessment of Satisfaction Level Among Indoor Patients Admitted to a Tertiary Care Teaching Hospital: A Cross Sectional Study in South India. Journal of Global Public Health. 2019;1(2):73-78.

Licence:


Download citation

Received Accepted Published
N/A N/A N/A
DOI:
Keywords

Article Level Metrics

Last Updated

Sunday 08 June 2025, 02:48:24 (IST)

2

Accesses

00
0
00

Citations


22
11
23

View full article metrics including social shares, article views and publishing history


Article Keywords

Keyword Highlighting

Highlight selected keywords in the article text.


Timeline

Received N/A
Accepted N/A
Published N/A

licence




Access this article


Reprint Order Form
Buy Single Article
Institutional Subscriptions

Share