Home > Journals > Indian Journal of Library and Information Science

Indian Journal of Library and Information Science

Submit your article Read this Journals View all journals
Full Text (PDF)
Review Article

Postgraduate Students’ Expectations and Perceptions on Quality of Service Provision by University Libraries in Nigerian Universities: Evidence Based Investigation

A.A. Maidabino , Rilwanu Adamu , AA Maidabino

Author Information
Licence:


Indian Journal of Library and Information Science 14(1):p 45-55, . | DOI: http://dx.doi.org/10.21088/ijlis.0973.9548.14120.5
How Cite This Article:

Rilwanu Adamu1, AA Maidabino2. Postgraduate Students’ Expectations and Perceptions on Quality of Service Provision by University Libraries in Nigerian Universities: Evidence Based Investigation. J Lib Inf Sci 2020;14(1):45–55.
 

Received : N/A         Accepted : N/A          Published : N/A
Abstract

This study investigates the postgraduate students’ expectations
and perceptions about quality of service provision using the three (3) dimensions of LibQUAL model. These are the use of information resources, library facilities, and services. Using the three dimensions, the researchers evaluates and reports the situation of the university libraries with regard to postgraduate students of the Federal universities in Northwestern Nigeria. Quantitative research methodology was used, using survey research design. Four hundred and ten (410) copies of questionnaire were administered to the postgraduate students in the four (4) Federal Universities in Northwestern Nigeria. Three hundred and sixty-seven (367) questionnaire were completed, returned and found usable which represents 89.6%. Data collected were analyzed using descriptive analysis through the use of frequency and percentages. Inferential statistics through the use of Pearson Correlation was used to test the hypotheses using SPSS version 20.0. In conducting the test, 0.05 was used as the level of significance. Findings of the study revealed that postgraduate students expect the university libraries to provide them with quality service delivery that meet their research needs. It also found that postgraduate students perceived the quality of services provided as satisfactory. It also identified some challenges associated with quality of service provision in the university libraries. However, the study recommends that there is a need for improvement on various aspects of quality service delivery in order to meet customers’ needs and expectations in the libraries of Federal Universities Northwestern Nigeria.
 

References

No records found.

Funding

Author Information

Authors and Affiliatione

  • A.A. Maidabino
    ,
  • Rilwanu Adamu
    ,
  • AA Maidabino
    ,
Conflicts of Interest
Supplementary Information

Below is the link to the supplementary material.

Rights and Permissions


About this article

Cite this article

Rilwanu Adamu1, AA Maidabino2. Postgraduate Students’ Expectations and Perceptions on Quality of Service Provision by University Libraries in Nigerian Universities: Evidence Based Investigation. J Lib Inf Sci 2020;14(1):45–55.
 

Licence:


Download citation

Received Accepted Published
N/A N/A N/A
DOI: http://dx.doi.org/10.21088/ijlis.0973.9548.14120.5
Keywords Quality of Service; Expectations; Perceptions; Resources and Facilities.

Article Level Metrics

Last Updated

Sunday 08 June 2025, 06:00:44 (IST)

7

Accesses

00
0
00

Citations


22
11
23

View full article metrics including social shares, article views and publishing history


Article Keywords

Keyword Highlighting

Highlight selected keywords in the article text.


Timeline

Received N/A
Accepted N/A
Published N/A

licence




Access this article


Reprint Order Form
Buy Single Article
Institutional Subscriptions

Share