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Journal of Hospital Administration

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Quality of Work Life and Its Associated Factors among Nurses Working in a Tertiary Care Hospital, South India

Ramya K.R., Asst. Professor, Jubilee Mission College of Nursing and Lead Quality, Jubilee Mission Medical College and Research Institute, Thrissur, Kerala 680006, India. , Havilah Elizabeth Kurian1 , Ramya K.R.2

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Journal of Hospital Administration 1(2):p 65-71, . | DOI:
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Abstract

Background: Hospitals are complex organizations that provide services to the patients seven days a week, 24 hours a day. Doctors and nurses are the human resources that spend a significant part of their time at the hospitals. They have to do regular work and overnight duty in emergency situations, with an extensive workload and stress which can negatively affect their performance and quality of working life (QWL). The quality of service provided by the hospitals is of utmost importance for improving its inpatient rate. So in order to improve the quality of its service and organizational effectiveness hospitals must ensure high commitment from its patientcare personnel which is derived if they experience a sense of job satisfaction that is directly affected by their quality of work life. This study was an effort to assess the quality of work life of nurses in the selected hospital. Materials and Methods: This crosssectional study was conducted among 85 nurses working in the selected tertiary care hospital recruited using simple random technique. The datagathering instrument consisted of two parts. The first part consisted of questions on demographic information and the second part had questions on quality of work life. Data were analyzed using the SPSS 20 software. Result: The study revealed that the overall quality of work life of nurses in the selected hospital was 3.27±0.49.When dimension wise quality of life was analyzed, the quality of work context, coworkers, development opportunities work environment were found to be good while that quality of work life/ home life, work design, and work world were found to be poor. Conclusion: It is indisputable that quality of work life plays an important role in bringing job satisfaction in employees. This study has explored the factors that are important for quality of work life for employees in a hospital set up. These QWL factors are family needs of nurses, working hours, nursing staffing, and autonomy of practice, management and supervision, working environment, attitudes of public towards nursing, and salary factors.

Keywords: Quality of Work Life; Quality of Nursing Work Life; Job Satisfaction. 

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  • Ramya K.R., Asst. Professor, Jubilee Mission College of Nursing and Lead Quality, Jubilee Mission Medical College and Research Institute, Thrissur, Kerala 680006, India.
    ,
  • Havilah Elizabeth Kurian1
    ,
  • Ramya K.R.2
    ,
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