Journal of Social Welfare and Management

This paper examines the customer perception on digital payment platform in India, as India is moving towards digital payment system. 100 samples were chosen for study. This paper examines the various factors that were taken from the review of literature process. Awareness of different digital payment system. Preferred payment app, satisfaction with various digital payment system etc. Research was undertaken with the following questions: What is the level of adoption of digital payment system? How far customers feel comfortable with the use of digital payment system? What are the challenges faced by the public while using digital payment system? Based on these questions the following objectives of the study were formulated as follows: to study the customer adoption of digital payment systems and e-banking; to study the customers’ perception of digital payment system; to find the factors influencing digital payment system adoption; to analyse the role of independent variables in improving the digital payment system. The findings of the study show that the customers are satisfied with the digital payment system.

Education is about learning skills and knowledge. An analysis of these words reveals that education aims at providing a learner or a child a nourishing environment to bring out and develop the latent potentiality hidden inside him. But the sudden outbreak of this deadly virus disease caused be a Corona Virus (SARS-CoV-2) shook the entire world. It was declared Pandemic by WHO. This has given the new challenged to whole world no matter it was develop or underdeveloped. This pandemic was biggest challenge for education sector also. All the education system has to forced only online mode of teaching overnight. This study highlights the Importance of teachers in learning. There is very low relation (R-.046) between online education & social skill development, that students learn in classes. It is not more enough to overall personality & skill development. It’s not help in the holistic development of students. Virtual learning was the only way of learning during this corona period and new mode of learning has been emerged with the help of virtual learning. But on the other hand, one can't learn the things that school/college events, communicating with professors and being around friends teaches us

Work Satisfaction and loyalty important attributes for employee retention. The paper investigates the factors that would affect satisfaction and loyalty amongst the employees in ITES industry. Review of literature highlighted the factors. Based on this a structured questionnaire was designed and administered to 230 respondents. KMO and Bartlet’s test highlighted the adequacy of sample size. Factor analysis was carried out to find out the important factors. The results revealed that training and development, organizational culture, career prospects, rewards and recognition played a very important role in determining Work Satisfaction and employee Loyalty to the organization.

The purpose of the study is to examine the impact of Dividend Policy on firm’s financial performance; especially on selected Indian IT Companies. The data have been collected from the annual reports, journals and money control website. Panel data regression model has been applied to examine the impact of dividend policy on financial performance of Selected Indian IT Companiesfor the study period ranging from 2011 to 2020. For the purpose of the study, we have considered 10 Indian ITsector companies on the basis of their Revenue and Market Capitalisation. Findings of the study reveal that Net Profit, Firm size and Dividend pay out Ratio have statistically significant effects on financial performance.

Social anxiety has become a chronic mental illness where people experience many symptoms related to social anxiety issues and it affects their daily social interactions. Current times have also witnessed the impact of Covid-19 in this context. Society has faced anxiety and fear, due to medical and social reasons. A developed self-awareness has come forward. Different types of mechanisms have been identified to cure social anxiety. Along with talk therapy and the use of antidepressants, bioengineering has become central to trying to boost people's confidence. The article discusses basic concepts and presents recent developments in this field. Various tools, technological applications have been presented to improve the situation.

Real estate sector is one of the most globally recognized sectors. It comprises of four sub sectors housing, retail, hospitality, and commercial. The growth of this sector is well complemented by the growth in the corporate environment and the demand for office space as well as urban and semi-urban accommodations. The construction industry ranks third among the 14 major sectors in terms of direct, indirect and induced effects in all sectors of the economy. Buying a house (especially under construction from a developer) is a very different experience. The home buyer is confused with lot many thoughts, new ideas, current methodologies in construction like environment friendly use of energy and materials. The process which starts from booking travels various zones and then ends at possession. This period goes through various phases of happiness (elation) to depression to joy to frustrations and so on. This paper attempts to understand the expectations of the tenants/occupiers from the property management companies. It also aims at finding out factors determining occupiers/tenants’ satisfaction.

This study attempts to examine the relationship between service quality attributes and the student learning in terms of reliability, assurance, tangibility, empathy and responsiveness. In public as well as in private sector the quality of education is an important factor that is considered for attracting and retaining the students who want to get education. Selfadministered questionnaire was used in this study to collect the related data to establish the relationship between service quality and student learning. The sample consisted of 42 Students, 5 Research Scholars, 6 Alumni, 12 Business people, 8 Government Employees, 28 Private Employees. Among them 56 are male and 45 are female. The results show that students are satisfied with services in terms of their reliability, assurance, tangibility, and empathy but not much satisfied with responsiveness. The study revealed that the respondents who had studied self-supporting course were more satisfied than the respondents who had studied different courses. In the overall satisfaction, the female respondents were more satisfied with service quality attributes than male respondents. Recommendations are made and guidelines for future research are also provided.

The organisationuseful resourcemaking plans (ERP) software programmarketplaceincl udesincome of organisationuseful resourcemaking planssoftware program. ERP software programenablesto attach the diverse departments in a commercial enterprise for the easygo with the drift of conversation and recordsvia way of means ofoffering a valuabledatabase. The study aims Implementation of Finance ERP Tools with the Ramco Cements LTD. The study is Descriptive research design therefore the data were collected from 110 employees using structure questionnaire from various employee in Ramco Cements LTD. The study's finding indicates that there is an association between respondent gender and finance module ERP.

Luxury implies numerous matters to different people. For several, it’s restrictiveness. A come across or issue that’s confined in nature, and isn't always handy to everybody for motives of fee or something else. For others it implies something it truly is inessential. A desire you're making that isn’t round want, however nearly self-liberality or delight. Luxury market place price and charge of increase are first rate in comparison to popular market place trends, issue that commonly stems from an extended clients’ shopping power. Because of the limited academic interest, the domain is still ambiguous and controversial, with no universally accepted definitions of the luxury concept, luxury products, luxury brands and luxury consumers

Investment means positioning our hard earned money into useful avenues in order to reap rewards. The pandemic has engendered many changes in people's daily lives in almost every domain, including HR, marketing, and finance.9 The study aim is to find the impact of Covid 19 on investors' investment patterns when the entire world is involved in all of their activities. The study centred on investors' perceptions of their investment patterns during the pandemic and how pandemics influenced their investment decisions. A structured questionnaire was used to collect 71 responses. The study discovered that age and education have an impact on investment decisions.

Job satisfaction is a behavioral approach that reflects how people feel about their job and related aspects. Job satisfaction is the degree to which people like or dislike their jobs. Employee satisfaction means they continue to up their workforce and be motivated to meet the dynamic and ever increasing challenges of maintaining the organization's productivity. Present research study was conducted in GBPUA&T, Pantnagar to assess the level of satisfaction of the employees. Data was collected through the employees working in banks. Results revealed that majority of bank employees were young males from Hindu community and were graduate. Majority of respondents have below 5 year experience. Majority of employee have medium level of satisfaction from the job. On the basis of job satisfaction of the employees, a stress management strategy was designed to empower bank employees.

With the ever evolving and developing internet technology in the business world, it has become a clear objective to be inclusive and associated with these technologies and every day applications on our devices to become relevant and successful in the raging competitive business world. Internet technologies are used in ourdaily business ventures for business growth and generation of lead. The online platforms are highly successful in creating promotional and advertisement activities for businesses. The significance of such social media presence and thus invest huge amounts of time and capital on their email marketing. There is a need for more awareness and knowledge about the applications among developing states and countries to which the potential of these applications could very high if the population knows more about these social apps.

In today's information age, computers play a significant role. Education, in particular, benefits greatly from their efforts, as they have a significant impact on both the quality of instruction and the quality of student learning. Various resources and technology have been used to improve the educational system. The impact of computers on education and the subject area must be considered by both aspiring teachers and instructors currently in the field. Teachers will gain a better understanding of how utilising cutting-edge technology in the classroom can enhance student learning. An effective learning and teaching process can be achieved using a wide range of computer applications, which will be examined in this paper. There has been a significant shift in the way students are taught, how they learn, and how schools are run. This transformation is made possible by the use of technology. E-learning, virtual classrooms, and other innovative learning paradigms have been introduced thanks to this technology. Access to classrooms and materials from remote networks is now possible thanks to this feature. A major focus of this study is on the integration of computer technology and information into the educational system in rural India. Nowadays, information technology is critical in virtually every aspect of daily life. Computer and information technologies have unquestionably had a significant impact on our educational system. The teaching and learning process has been improved by the use of various technologies. Our educational system is more engaging and effective because of the use of modern technology. The government can save a significant sum of money on teacher education programmes by including ICT. Furthermore, resource personnel for training can be the greatest in the world, which can lead to significant improvements in quality

Investment means positioning our hard earned money into useful avenues in order to reap rewards. The pandemic has engendered many changes in people's daily lives in almost every domain, including HR, marketing, and finance.9 The study aim is to find the impact of Covid 19 on investors' investment patterns when the entire world is involved in all of their activities. The study centred on investors' perceptions of their investment patterns during the pandemic and how pandemics influenced their investment decisions. A structured questionnaire was used to collect 71 responses. The study discovered that age and education have an impact on investment decisions.

Despite significant attempts to broaden the tax base, our nation has only roughly 82.7 million taxpayers, or 6.25 percent of its more than 132 crore population, which is a trivial number for our nation. Budgeting, performance goal setting, and system building are all parts of the financial planning process. The annual income is depleted by taxes. Tax planning is a useful strategy for controlling this by lowering tax liabilities. It helps in maximizing the use of available tax exemptions, deductions, and benefits while lowering obligations. For the salaried class, income tax deductions provide a variety of opportunities to reduce their taxable income, including life insurance premiums, contributions to pension plans, employee provident funds, and principal payments on home loans, and tuition for dependent children. These exclusions and deductions would enable tax to be significantly decreased. To determine the extent of employee awareness of tax planning strategies and their saving and investing habits, a research of 107 salaried employees was conducted.

The market place has become very dynamic with consumers today being more informed and sophisticated than before. Therefore, knowledge about consumers’ needs, factors influencing purchase decision will enable companies to develop effective strategies to promote products and services through taking advantage of the underpinning drivers explored in this study thereby increasing consumer satisfaction. The study aims to analyse the factors influencing purchase decision for the people to choose radiator core in the market. This study is undertaken to understand the choice, effect, trend and impact created by various factors influencing purchase decision. While it is known that the consumer behaviour changed after the onset of advancement in technology, yet it remains unclear as to the factors that directly influence or act as motivators or stimuli to the purchase decision in the decision making process for procurement of radiator core. The experience has shown that people purchase due to various factors like pricing, performance, delivery of the product and quality. This study is a conscious attempt to examine the intrinsic factors of purchase decision and identify such factors that drive one group to go for purchase and vice versa. The purchase decision factors will be explored during the course of the research.

Ecommerce return policy plays an important role in dictating people satisfaction worldwide. Studies show solid return policy increases sales without increasing returns. The Ecommerce platforms in India are growing exponentially. Almost 65% of population seems to go online, while it might reach 80% by 2023. A vast majority of customers cancel before due deliver or return goods due to varied reasons which increases costs on reverse logistics and a growing concern. Data for research study was gathered from published academic publications, statistical databases, historical records, and articles found on the internet. Secondary data was gathered from a variety of resources for the study in order to increase the report's credibility. The main aim is to examine the factors influencing customer cancellation and returns policies in ecommerce platforms with reference to Chennai city. The study involved a group of 120 subjects, demographic and perceptual data for open ended questions was collected through a survey questionnaire of customer experience amongst four major ecommerce platforms. The hypothesis developed on variables are tested using reliability analysis, t-tests and ANOVA, by SPSS version 23.

The first electric vehicle, or EV for short, appeared in 1828. Electric vehicles, on the other hand, have just recently experienced a surge in popularity. A variety of factors, including heightened awareness of climate change, technological breakthroughs, and the ascent of wellknown figures in the electric car business; have contributed to the recent expansion of the electric vehicle. It is of great importance for whole world to switch from non-renewable energy vehicles to clean energy for transportation. Electric vehicle is the major fillip on that, and the research divisions of various automobiles are experimenting with the viability of hydrogen vehicles and it yet to be found feasible.In this study, we are attempting to comprehend the most crucial elements in customer adoption of electric vehicle technology, and how those factors of performance, cost and charging infrastructure, negatively affect consumers to buy electric vehicles. A quantitative study is been exercised using structured and standard questionnaire, using Statistical software package (SPSS).The study identified a number of variables that affect the adoption of electric vehicles, including financial limits, vehicle performance constraints, a lack of equipment for supplying electric vehicles, environmental concerns, societal influence, and social awareness of electric vehicles. The study's findings assist policymakers in changing the present approach to electric vehicles in developing countries.

Definition of a research study provides better clarity, focus, deeper understanding of the concepts. Definition of the terms should be based on factors such as context, history, relevance, frame of reference, and the culture of the people for whom investigation is done. Too broad or too narrow definitions are to be avoided which will hinder the designing of the study. Conceptualisation presupposes definition of terms operationally; that is, how the terms are used and interpreted in the study. This will promote replicability, generalisability and dissemination of findings. A term may be defined normatively and descriptively. The search for meanings of the terms will have to be done both empirically and through a thorough review of related literature. This provides a comprehensive idea or cognitive map of the work to the researcher. The definitions gathered are to be validated by experts to promote objectivity of the study.

The power of democracy rests in the hands of citizens who have access to accurate information. The common man now has access to global information thanks to advancements in information technology (IT). Oral communication, voice in telephony, text in faxes and newspapers, images in video and television broadcasting, and data in computers all fall under the umbrella of "information" in a broader sense. Everything can be digitally transcribed, stored, retrieved, altered, then distributed. There are several new technological trends in the development of electronic communication systems. These include the use of emerging digital techniques, new types of networks, including intelligent networks, high bandwidth communication, and cutting-edge software for network functions and services. Global "information society" is rapidly altering the way people live, learn, work, and interact with one another. The free flow of information and ideas has brought knowledge and its myriad applications to many millions of people, creating new choices and opportunities in some of the most important realms of human endeavours. A strong society is built on the foundation of education. All aspects of the nation are enriched by a well educated populace. Educational institutions cannot function without the use of modern information and communication technologies (ICTs). It has affected a number of aspects of their lives. Educational institutions, administrators and teachers were forced to re-evaluate their roles, teaching methods and long term vision as a result of these changes. Corona's pandemic has been aided by the use of ICT. This study focuses on the use of information and communication technology (ICT) in education to improve teaching and learning. To empower Indian rural communities to gain access to information, knowledge, and poverty alleviation through the use of ICTs, the paper examines the factors that prevent rural communities from reaping the benefits of these technologies.

Mining sector is the second largest employer in India. Mineral sites are unevenly distributed in India. Most of India’s minerals sites are located in forest areas inhabited by tribal, backward and deprived population. It constitutes 2.5% to the gross domestic product (GDP); with infusion of reforms, there is ample scope for growth for this sector. Minerals are driving force for Industrial development. Coal, Iron, graphite, limestone etc. are some major needs of industries. The extraction of minerals has increased by 9% in 2016 from previous year and is estimated to increase by 3% more in coming year. The increasing rate of extraction has resulted in various ecological changes as well as also disturbed human life surrounding the areas. The acute health disease’s, nitrate and lead particulate matter in drinking water and dropouts have been raising concerns. Pradhan Mantri Khanij Khestrya Kalyan Yojana enabled DMFs to easily recognise sectors for fund allocation. Major Mining districts are reviewed to list out the effectiveness of schemes and establishment of PHCs, CHCs, Anganwadi etc. and in attaining sustainability in mining affected regions.

The International Home Improvement Market was estimated to be worth USD 1,415.98 billion in 2021, and it is anticipated to expand at a CAGR of 5.23 percent from 2022 to 2026. The market demand is influenced by the rise in demand for goods that offer greater comfort and convenience as a result of a change in customer preference for improved home amenities. Growing investments in R & D operations to uncover novel solutions and an increase in the number of market participants introducing advanced home technology and safety goods are predicted to produce profitable chances for market expansion. This study employs a quantitative approach using a survey of 125 customers to examine the influence of service quality attributes and intention to purchase hardware accessories in Thiruvallur. The result of Multiple Regression indicate that the coefficient of assurance is 0.394 and the estimated positive sign implies that such effect is positive that Behavioral Intention would increase by 0.394 for every unit increase in Assurance. Furthermore, it was determined that the assurance were the most influential factor pushing the client intention to purchase the household hardware items.

In the past few centuries, social media usage increased among the public due to advancements in information technology. Social media advertisements provoked the interest, leading to “impulsive temptations” to buy the product. So, the present research attempts to find the influence of social media in impulsive consumer buying behaviour. The researcher carried out the descriptive study using convenience sampling with a sample size of 136. The sample unit for the study are the general public using social media. Sample area for the study is Chennai city. The research instrument used for the study is structured questionnaire, the required primary data for the study collected through this structured questionnaire and secondary data for the study are collected from the books, journals and from websites. The researcher has conducted a pilot study by collecting 20 samples based on the results of the questionnaire for final data collection. The data collected for the study are analysed with percentage analysis and statistical tools like anova, chi-square test and t-test are also used to test the hypothesis. The study finds reveals that majority of respondents 57% using the social media are male, between the age group of twenty to twenty eight years of age and 68% of the respondents spends daily 2 to 3 hrs in social media, more than 91% of the respondents using Instagram and WhatsApp as a preferred social media. offer is the most important attribute which stimulates impulsive buying behaviour among the consumersAccording to the findings, social marketing has an important influence in customer purchasing behaviour, and digital marketing will soon become the backbone of any organisation.