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Factors Affecting Outpatient Satisfaction at a Tertiary Care Hospital in Sikkim

B. Khandelwal , Bidita Khandelwal1 , Vijay Pratap Singh2 , Sumit Kar3

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Journal of Hospital Administration 1(1):p 5-7, . | DOI:
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Abstract

 Patient satisfaction has become a frequently researched outcome measure of the quality of health care delivery . The health care industry is undergoing a rapid transformation to meet the ever increasing needs and demands of its patient population. Today’s patient is an educated consumer having many service demands and better care choices available. A valid and reliable questionnaire is a relevant tool for assessing patient satisfaction. A descriptive cross sectional questionnaire based survey using Patient Survey Questionnaire (PSQ) III short form was used to assess the outpatient satisfaction at a tertiary care hospital in Sikkim. A total of 6000 outpatients were interviewed and the response was assessed individually for each item as well as for the subscales and was expressed as mean. There was overall satisfaction with the medical care received by the patient.

Keyword: Outpatient; Patient Satisfaction;
PSQ III; Sikkim.

 

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  • B. Khandelwal
    ,
  • Bidita Khandelwal1
    ,
  • Vijay Pratap Singh2
    ,
  • Sumit Kar3
    ,
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